OCS backlog taken care of, deliveries back on track: Fedeli says
A vendor displays marijuana for sale during the 4-20 annual marijuana celebration, in Vancouver, B.C., on Friday April 20, 2018. The Ontario government will reportedly allow private stores to sell marijuana once recreational cannabis becomes legal on Oct. 17. THE CANADIAN PRESS/Darryl Dyck Finance Minister Vic Fedeli faced questions at Queen’s Park on Monday about the Ontario Cannabis Store (OCS) and the delays on customer orders.
It’s been almost a month since the federal legalization of recreational cannabis across the country and in Ontario it’s been a rocky roll out, with customers complaining about delivery delays , incorrect orders and order cancellation issues.
Fedeli says some kinks are being worked out and that the OCS claims they are “back on track.”
“We’re in uncharted waters. We have a business that we haven’t been in, in 100 years and we had 100,000 orders on the very first night,” he told the media.
“All of that backlog has now been taken care of and we’re back to normal. So when you order from the Ontario Cannabis Store we’ll be back to what we (were) always look for, our normal delivery of one to three days.”
Despite Fedeli’s claims, the OCS website still currently shows a delivery window of three to five days.
In the weeks following legalization, Ontario’s Ombudsman said his office received over a thousand complaints about the OCS since it opened online on Oct. 17.And then last week, the OCS emailed customers about a data breach which saw someone access the information of 4,500 customers […]
